Fast UK Delivery
UK Made - TPD Compliant
Over 60 flavours to choose from

Help & Contact

Please select the subject below and click for more information.
  • Why has my e-liquid changed colour slightly?

     This is normal. As e-liquid ages, it can get darker. This happens due to oxidation, this oxidation has very little effect on the way the liquid tastes or the amount of vapor it produces.

     

    If your e-liquid has gone a very dark colour and starts to taste different, it could be that you need to replace your atomiser. Over time the wicks in the atomiser will start to burn, once it gets to a certain point it will start to affect the e-liquid.

  • What is LiQuid?

    LiQuid is a high quality e-liquid designed for all electronic cigarettes, made right here in the UK.

    LiQuid is designed for use by existing adult smokers or vapers over the age of 18 years old.  

  • What is in LiQuid?

    - All of our e-liquids are produced in our own ISO Class 8 & ISO Class 5 clean room facility and are made from only the best ingredients including: 

     

    High Quality UK Flavourings

    EP/USP Propylene Glycol (PG)

    Vegetable Glycerin (VG)

    High Quality EP/USP Pharmaceutical Grade Nicotine

     

     

    - Each nicotine strength contains a different ratio of PG to VG. Please see the list below

     

     

    18mg Strength = 60% PG / 40% VG

    12mg Strength = 50% PG / 50% VG

    6mg Strength = 45% PG / 55% VG

    0mg Strength = 40% PG / 60% VG

     

    - Our liquid is individually batch tested in an independent laboratory to ensure that the nicotine content is correct and that all the ingredients are pure.

     

     - LiQuid does not contain oil based flavours or artificial colours.

     

     - All the flavourings are manufactured to order in the UK by our UK flavour manufacturer who operates to the highest standards and has BRC accreditation at grade 'A' level. All flavourings and ingredients are critically assessed for quality & consistency. The materials and flavourings supplied have been specially selected for the best taste and quality possible, and are considered to be the best products currently available in the market place. As a responsible manufacturer, we do not add any diacetyl or 2,3-pentanedione to e-cig flavours. We are unable to give individual ingredient information, as such information is both proprietary and is protected as trade secret. Click Here to see our flavourings data sheet.

  • What size and strength of e-liquid do you sell?

     We sell all our liquids in 10ml bottles. This is so we can provide our e-liquid at the best price, and to make sure that we conform to future Government regulations.

     

     

    Our e-liquids are available in 18mg (1.8%) 12mg (1.2%), 6mg (0.6%) and 3mg (0.3%) nicotine strengths, as well as a range of nicotine free liquids. 

  • What is "steeping" and does LiQuid require it?

    The steeping of e-liquids is a process used to blend the flavourings together with the e-liquid base (PG/VG etc), a bit like a teabag in water. Steeping matures the flavour and in some cases the colour of the liquid. The steeping process give the flavours a chance to develop and blend together. For example, our Cherry Menthol is made up of 3 different flavours. If you were to vape the Cherry Menthol straight after it was mixed you might not be able to pick much cherry taste. Through a process of agitation and introducing clean air it gives the flavours time to mature, become stronger and better balanced.

     

    We try our best to steep all of our e-liquids for around 7-10 days before they are bottled and sold, so there should be no need to steep unless you want to. 

  • Will LiQuid work in my electronic cigarette?
    • Yes, all electronic cigarettes work on the same basic design. E-liquid is stored in a chamber and is fed to a heating element or atomiser via a wick. From here the liquid is heated to a point where it is vapourised producing the vapour that you inhale.
    • Our e-liquid is designed to have an optimum viscosity, meaning that the consistency of the liquid is not too thick or too thin. This should help extend the life of your electronic cigarette atomiser.  
  • Why is LiQuid so cheap?

    We are able to sell LiQuid so cheap for a few reasons:

    - We produce our own liquids here in the UK, meaning that we do not need to pay for any expensive shipping costs and import duty.

    - We produce our liquids in bulk, we make thousands of bottles at once on our brand new automated production line. We have the capacity to produce upto 5,000 bottles an hour.

    - We work hard to source the best ingredients at the best prices, meaning that we can pass our savings on to our customers.

    - We don't spend loads of money on advertising, we rely on the quality of the liquid and word of mouth. A full national advertising campaign can cost 100's of thousands of pounds. We believe that our products to sell themselves.

  • What are your PG/VG ratios?

    Standard Range - Each nicotine strength contains a different ratio of PG to VG. Please see the list below

     

    18mg Strength = 60% PG / 40% VG

    12mg Strength = 50% PG / 50% VG

    6mg Strength = 45% PG / 55% VG

    3mg Strength = 40% PG / 60% VG

    0mg Strength = 40% PG / 60% VG

     

    Cloud Range - High VG

     

    6mg Strength = 20% PG / 80% VG

     

    3mg Strength = 20% PG / 80% VG

     

    0mg Strength = 20% PG / 80% VG

  • How long does LiQuid last?

     LiQuid has a best before date of 12 months from the day it was produced. 

     

    You will find a best before date just under the batch number on the bottle of LiQuid.

  • How do I open a LiQuid Bottle?

    Our bottles are slightly different to anything we have seen on the market. Our caps are both tamper-evident and child-proof so when opening - Please push down firmly and twist anti-clockwise to break the seal. 

     

    We find that the best way to open the bottle is to push and twist the bottle while holding the cap and not the other way around.

  • Do you sell bigger bottles that are bigger 10ml?

    Unfortunalty not, we are only going to be producing 10ml bottles. This is because the Government are going to restrict the sale of e-liquid to 10ml bottles in 2016 under the new Tobacco Products Directive (TPD). Here a link to a summary of the new laws - http://www.clivebates.com/?p=1747. 

     

    To be able to produce e-liquid for a pound a bottle we have to purchase bottles in huge volume and we don't want to be left with excess stock that we cannot sell once the changes come into place.

  • How much do you charge for delivery?

    Domestic Services

     

    - Royal Mail 24  - Approx 1-7 working days (Generally arrives within 2-3 days)

     

    1-8 Bottles - £2.00

    9-15 Bottles - £2.50

    > 16 Bottles - £3.00  

     

     

    - DPD Next Day Delivery, Mon - Fri (Order before 3pm Mon - Thurs) - £6.95

     

    - DPD Saturday Delivery (Order before 3pm Friday) - £8.50

     

    International Services

     

    - Royal Mail International Tracked (£8.50) - Delivered within 2 - 14 working days (Signature required) - This service is tracked and insured up to the value of £50.

  • How long will it take my order to arrive?

    ***Arrival times shown as a guideline only. If you do not receive your order within the time frame stated please contact us so we can look into it for you.***

     

    Domestic Services

     

    Royal Mail 24  - You can expect delivery within 1-7 working days. (Orders generally arrive within 2-3 days) 

     

    International Services

     

    Royal Mail International Tracked (£8.50) - Delivered within 2 - 14 working days.

  • My order has not arrived.

    Arrival times shown as a guideline only. If you do not receive your order within the time frame stated please contact us so we can look in to it for you. Once we have dispatched an item it is in the hands of our couriers, this means we have to adhere to their policies and procedures.

     

    Items are not considered to be lost in transit until 15 days after the dispatch date. Once the 15 day has passed we will either refund or replace the lost item. You may be required to complete a claims form so we can be reimbursed for the cost of the item from the Courier.

     

    We cannot except any responsibility for incorrectly entered addresses or if our Couriers are unable to deliver to your address and any other situations beyond our control.

  • How can I contact you?

    You can contact us via email or telephone:

     

    Email Address:

    General enquiries - hello@onepoundeliquid.com (Please note that our email address is hello@onepoundeliquid.com. If you do not receive a response within 24 hours please check that you have sent it to the correct address)

    Delivery enquiries - dispatch@onepoundeliquid.com (Please note that our email address is dispatch@onepoundeliquid.com. If you do not receive a response within 24 hours please check that you have sent it to the correct address)

     

    Telephone Number: 0161 427 2549 - 8am - 4pm Monday to Friday (PLEASE NOTE: Our phone system cannot except calls from withheld numbers, so if you cannot get through please email us)

  • Company Details.

    BSMW Ltd t/a LiQuid, is a company registered in England and Wales with company number 08116148

     

    Company Name: BSMW Ltd, trading as LiQuid

    Company Registration Number: 08116148

    Company VAT Number: 141 5224 50

     

    Company Trading Address:

     

    BSMW Ltd

    Unit 5-6

    Castlehill

    Horsfield Way

    Bredbury Park Industrial Estate

    STOCKPORT

    SK6 2SU

  • What is Age Verification and why do you do it?

    As from the 1st October 2015 Under the Children and Families act 2014 you have to be over the age of 18 years old to purchase e-liquid and electronic cigarettes.

     

    Due to the new regulation companies selling e-liquid need to be able to prove that their customers are over the age of 18. There are a couple of ways to check someone's age. First is by asking customers to upload photo identification via email etc. This method is used by a wide range of industries such as gambling websites. These sites also use Age Verification companies to perform automatic checks the same as we do.

     

    We perform the check only once when you create an account, via a company called LexisNexis to validate your age. They check information from various sources, such as the electoral roll register, birth index data, GB driving licences and credit activity data.

     

    Our check leaves what is called “a soft footprint” meaning that nobody other than yourself will be able to see the check. The check only leaves a soft footprint so that you know that the check has been performed. These checks are quite common for ID checks and you also get them when you apply for insurance cover etc. This check is not a credit-application search (Hard Footprint) so it does not affect your credit score. Here is a quick article from thisismoney.co.uk with more info on soft footprint checks.

  • I have failed the age verification check, what next?

    f you have failed the age check and you are over the age of 18, you need to make sure that the information in your LiQuid account is correct.

     

    1. Billing Address

     

    You need to make sure that the billing address in your account is where you where you receive your bank statements or where you are registered on the electoral roll register, if you are not registered then please enter where your card/bank account is registered to. DO NOT use your place of work/delivery address if different to where you are registered.

     

    2. Full Name

     

    You need to enter your FULL name as it appears on your passport/bills/driving licence etc. For example Jonathan Smith-Jones instead of Jonny Jones or Rebecca instead of Becky.

     

    3. Date Of Birth

     

    You will be required to enter your date of birth before you can checkout. Without the correct information we will not be able to verify your age and you will not be able to make a purchase.

     

     

     

    Once the information is correct then you can try and place your order again.

     

    If you still cannot place an order please contact us on 0161 427 2549 or email us at hello@onepoundeliquid.com

  • What is Age Verification and why do you do it?

    As from the 1st October 2015 Under the Children and Families act 2014 you have to be over the age of 18 years old to purchase e-liquid and electronic cigarettes.

     

    Due to the new regulation companies selling e-liquid need to be able to prove that their customers are over the age of 18. There are a couple of ways to check someone's age. First is by asking customers to upload photo identification via email etc. This method is used by a wide range of industries such as gambling websites. These sites also use Age Verification companies to perform automatic checks the same as we do.

     

    We perform the check only once when you create an account, via a company called LexisNexis to validate your age. They check information from various sources, such as the electoral roll register, birth index data, GB driving licences and credit activity data.

     

    Our check leaves what is called “a soft footprint” meaning that nobody other than yourself will be able to see the check. The check only leaves a soft footprint so that you know that the check has been performed. These checks are quite common for ID checks and you also get them when you apply for insurance cover etc. This check is not a credit-application search (Hard Footprint) so it does not affect your credit score. Here is a quick article from thisismoney.co.uk with more info on soft footprint checks.

  • I have failed the age verification check, what next?

    If you have failed the age check and you are over the age of 18, you need to make sure that the information in your LiQuid account is correct.

     

    1. Billing Address

     

    You need to make sure that the billing address in your account is where you where you receive your bank statements or where you are registered on the electoral roll register, if you are not registered then please enter where your card/bank account is registered to. DO NOT use your place of work/delivery address if different to where you are registered.

     

    2. Full Name

     

    You need to enter your FULL name as it appears on your passport/bills/driving licence etc. For example Jonathan Smith-Jones instead of Jonny Jones or Rebecca instead of Becky.

     

    3. Date Of Birth

     

    You will be required to enter your date of birth before you can checkout. Without the correct information we will not be able to verify your age and you will not be able to make a purchase.

     

     

     

    Once the information is correct then you can try and place your order again.

     

    If you still cannot place an order please contact us on 0161 427 2549 or email us at hello@onepoundeliquid.com

  • Can the age verification check affect my credit score?
    Wanneer kredietverstrekkers naar uw kredietverslag kijken, kunnen ze eventuele eerdere zoekopdrachten zien die voortvloeien uit uw aanvraag voor krediet. Lenders kunnen deze zoekopdrachten gebruiken - genaamd "credit application searches" om beslissingen over u te maken, normaal bij het berekenen van uw credit score.
    Onze cheque laat wat heet 'een zachte voetspoor' betekent, dat niemand anders dan uzelf de controle kan zien. De controle laat een zachte voetafdruk achter, zodat u weet dat de controle is uitgevoerd. Theses cheques zijn vrij gebruikelijk voor ID controles, je krijgt ze ook wanneer u sollicitaties aanvragen. Deze cheque is geen zoekactie voor credit-applicaties (harde voetafdrukcontrole), zodat het uw credit score niet beïnvloedt.
    Hier is een snel artikel van thisismoney.co.uk met meer informatie over zachte voetafdrukcontroles.
  • When will my order be dispatched?

    We will do our best to dispatched any orders received before 3pm Monday to Friday. Any order received after 3pm will be dispatched the following working day (this includes next day services). Any orders received on a weekend will be dispatched on the following Monday (excluding Bank Holidays).

  • I would like to return some e-liquid.

    Unwanted goods can be returned at your own expense, unused and in their original condition, with the tamper proof seal unbroken within 14 days for a full refund.

     

    If you have an issue with any e-liquid please contact us using the details below:

     

    Please contact us at hello@onepoundeliquid.com or call us 0161 427 2549

  • Who can buy Li-Quid?

    You must be 18 years or older to purchase Li-Quid products, you will also need to have a valid debit/credit card or PayPal account.

  • How can I place my first order?

    Select the product you want, select which strength you would like. Next click the add to cart button and follow the simple checkout process to the end making sure you fill in as many details as possible.

     

    After the order is placed we will dispatch your order within 24 hours (Excluding Saturdays, Sundays and bank holidays). You can expect to receive your item typically in 1-3 working days.

     

  • How can I place new orders (I am a returning customer)?

    If you are a returning customer, your online ordering is easier. Just login to your account, select the e-liquid you wish to order and click the checkout button.

     

    (If you do not remember your user name or password, you can use the "Forgotten Your Password" link to obtain this.)

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