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I have failed the age verification check, what next?

f you have failed the age check and you are over the age of 18, you need to make sure that the information in your LiQuid account is correct.


1. Billing Address


You need to make sure that the billing address in your account is where you where you receive your bank statements or where you are registered on the electoral roll register, if you are not registered then please enter where your card/bank account is registered to. DO NOT use your place of work/delivery address if different to where you are registered.


2. Full Name


You need to enter your FULL name as it appears on your passport/bills/driving licence etc. For example Jonathan Smith-Jones instead of Jonny Jones or Rebecca instead of Becky.


3. Date Of Birth


You will be required to enter your date of birth before you can checkout. Without the correct information we will not be able to verify your age and you will not be able to make a purchase.


Once the information is correct then you can try and place your order again.


If you still cannot place an order please contact us on 0161 8046 975 or email us at [email protected]