Privacy Policy

Effective Date: 02/05/2025

LiQuid (operated by NextGEN360 Ltd) is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website or interact with our services.

1. Who We Are

NextGEN360 Ltd is the data controller for personal data collected through this website.

• Company Reg. Number: 08116148
• VAT Number: 141 552 450
• ICO Registration: ZA136010
• Registered Address: Unit A2 Stockport Industrial Estate, Yew Street, Stockport, Cheshire, England, SK4 2JZ

2. What Data We Collect

• Full name
• Contact information (email, phone number)
• Delivery and billing addresses
• Order history and preferences
• IP address and browser/device information
• Marketing preferences
• Website usage data (via cookies and analytics)

Note: We do not collect or store payment card details.

3. Legal Bases for Processing

• Consent – for marketing and non-essential cookies.
• Contractual Obligation – to process and deliver orders.
• Legal Compliance – fraud prevention and regulatory purposes.
• Legitimate Interests – business operations and customer experience improvement.

4. How We Use Your Data

• Process orders and manage accounts
• Customer service and support
• Service-related communications
• Personalised marketing (with consent)
• Website analysis and performance

5. Marketing Communications

You can opt in to receive promotional emails. Opt out anytime via email or the unsubscribe link in emails.

6. Cookies and Tracking

We use cookies to improve functionality, analyse traffic, and personalise content. Manage cookies via browser settings. See our Cookie Policy for more.

7. Sharing Your Data

We may share data with:

• Delivery and courier services
• Payment processors
• IT and hosting providers
• Email and analytics platforms

All third parties are contractually bound to data protection standards.

8. Data Security

We implement security measures including SSL encryption, secure servers, and access controls to protect your data.

9. International Transfers

We ensure appropriate safeguards for data transfers outside the UK (e.g., Standard Contractual Clauses).

10. Your Rights

You have the right to:

• Access and correct your data
• Request deletion or restriction
• Withdraw consent
• Object to processing
• Data portability
• Complain to the ICO: ico.org.uk

11. Data Retention

We only retain data as long as necessary to fulfil the purpose it was collected for, or as required by law.

12. Children

We do not knowingly collect data from anyone under 18. We will delete such data if discovered.

13. Updates to This Policy

We may update this policy periodically. We recommend checking back for changes.

Contact us at hello@onepoundeliquid.com for questions or to exercise your data rights.